Encore Bikes are covered against manufacturer's defects for a period of six months for the frame and three months for components.
BMX is an extreme sport and Encore bikes are made to be ridden but won't last forever. Super awesome moves that result in damage to your bike or normal wear and tear is not covered by warranty. Talk to your local bike shop to ensure that you are selecting an Encore model that best suits your size, skill level and riding style.
The Encore warranty is voided if the bike is assembled by anyone other than a professional bike mechanic. A copy of your original receipt is required for all warranty claims.
Encore Bikes' Distributor, Brink Distribution handles warranty cases. They do their best to provide replacement items in a timely manner but from time to time an item may be out of stock and additional time may be required to receive a replacement. When this occurs you will be notified immediately with an approximate delivery time. When shipping warranty items back to us, we recommend you use a shipping method that can be tracked. Encore Bikes and Brink Distribution are not responsible for lost warranty packages. Replacement parts are shipped via regular ground service, if faster shipping is required the customer is responsible for any additional cost.
**The following additional photos are required and can be emailed to firstname.lastname@example.org
- One picture of the whole bike
- One picture of the serial number
*Customer proof of purchase is required for all warranties. A copy will be requested to be sent with the returned product when an RA # is issued or a copy can be emailed to email@example.com